Contact Us

Main Switchboard Operator: 315.482.2511

Patient Accounting 315.482.1235

Human Resources: 315.482.1282

FAX

Administration: 315-482-4981
Medical Records: 315-482-7506
Patient Accounting: 315-482-5553
Main Switchboard Operator: 315-482-8640

Send Us A Message

Please do not submit any medical questions in this form. For immediate assistance, please call 315.482.2511.

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Questions or Concerns?

If you have a concern, problem or complaint related to any aspect of care during your hospital stay, speak to your doctor, nurse, or other hospital staff member by calling 315-482-2511. If the problem cannot be resolved by hospital staff, you may contact the New York State Department of Health Office in your area for assistance. The New York State Department of Health serving Jefferson County contact information is as follows: 217 South Salina Street Syracuse, New York 13202 Tel: 315-477-8485 Fax: 315-477 8587

Compliance Hotline

To Report an Issue to the Corporate Compliance Officer you may do so by calling 315-482-1190. If you are calling from within the River Hospital facility you may simply dial Ext. 2190.

Departmental Directory

Accounts Payable

Macsherry Building

Phone: (315) 482-1178
Fax: (315) 482-4981

Acute Unit

2nd Floor

Phone: (315) 482-1132
Fax: (315) 482-5557

Administration

Macsherry Building

Phone: (315) 482-1201
Fax: (315) 482-4981

Ambulatory Surgery Unit

2nd Floor

Phone: (315) 482-1250
Fax: (315) 482-4847

Cardiopulmonary

1st Floor
Phone: (315) 482-1118
Fax: (315) 482-1187

Case Management

2nd Floor

Phone: (315) 482-1197
Fax: (315) 482-5750

Chief Executive Officer

Macsherry Building

Phone: (315) 482-1201
Fax: (315) 482-4981

Chief Financial Officer

Macsherry Building

Phone: (315) 482-1201
Fax: (315) 482-4981

Convenient Care

Medical Office Building

Phone: (315) 482-1125
Fax: (315) 482-2014

Corporate Compliance

1st Floor

Phone: (315) 482-1115
Fax: (315) 482-4847

Dietary

Lower Level
Phone: (315) 482-1128
Fax: (315) 482-2599

Development

Macsherry Building

Phone: (315) 482-4981
Fax: (315) 482-4981

Emergency Room

1st Floor
Phone: (315) 482-1107
Fax: (315) 482-7153

Housekeeping

Lower Level

Phone: (315) 482-1121
Fax: (315) 482-2599

Human Resources

Macsherry Building
Phone: (315)482-1198/1282
Fax: (315) 482-4981

Information Technology

Macsherry Building

Phone: (315) 482-1188 
Fax: (315) 482-4981

Maintenance/Plant Operations

MACSHERRY

Phone: (315) 482-1144
Fax: (315) 482-2599

Marketing/Community Relations

Macsherry Building
Phone: (315) 482-1270
Fax: (315) 482-4981

Medical Records

1st Floor
Phone: (315) 482-1145
Fax: (315) 482-7506

Medical Staff Office

1st Floor

Phone: (315) 482-1239
Fax: (315) 482-5750

Patient Access/Registration

1st Floor

Phone: (315) 482-2511
Fax: (315) 482-8640

Patient Accounting

Macsherry Building

Phone: (315) 482-1235
Fax: (315) 482-5553

Pharmacy

2nd Floor

Phone: (315) 482-1124
Fax: (315) 482-4847

Physical Therapy

Medical Office Building
Phone: (315) 482-1116
Fax: (315) 482-1175

Purchasing

Lower Level

Phone: (315) 482-1173
Fax: (315) 482-2599

Quality Assurance

1st Floor

Phone: (315) 482-1180
Fax: (315) 482-5750

Radiology

Lower Level
Phone: (315) 482-1122
Fax: (315) 482-2015

Revenue Cycle

Macsherry Building

Phone: (315) 482-1207
Fax: (315) 482-5553

River Community Wellness Program

Medical Office Building
Phone: (315) 482-1277
Fax: (315) 482-4911

River Family Health Center

Medical Office Building

Phone: (315) 482-2094
Fax: (315) 482-2014

Accessible by boat and car, we pride ourselves on delivering high quality inpatient care, emergency services and outpatient services for routine and diagnostic testing. River Family Health Center offers a variety of primary care services, on premise, for the entire family. Our Ambulatory Surgical Unit offers same day surgery on an outpatient basis for a number of specialties. River Hospital Convenient Care offers same day non-emergency appointments

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4 Fuller Street
Alexandria Bay, NY

315-482-2511