Patient and Family Advisory Council

The Patient and Family Advisory Council (PFAC) is dedicated to the improvement of quality in patient and family care at River Hospital. The Advisory Council is comprised of past and present patients and family and River Hospital staff members.

Patients and their families are often the most knowledgeable members of the care team, and can offer unique perspectives and valuable feedback regarding the standard of care they receive. Patient advisors represent the views of a diverse patient group, with members providing insight which represents different genders, ages, incomes, geographic locations, information from personal inpatient or outpatient experiences, and more.

The goals of the Advisory Council are to:

• Identify patient and family needs and concerns.
• Provide feedback on current systems and processes in the hospital.
• Generate new ideas to improve the standard of care.
• Act as catalysts and advocates to integrate patient-centered care across the institution.