Patient and Family Advisory Council

The Patient and Family Advisory Council (PFAC) is dedicated to the improvement of quality in patient and family care at River Hospital. The Advisory Council is comprised of past and present patients and family and River Hospital staff members.

Patients and their families are often the most knowledgeable members of the care team, and can offer unique perspectives and valuable feedback regarding the standard of care they receive. Patient advisors represent the views of a diverse patient group, with members providing insight which represents different genders, ages, incomes, geographic locations, information from personal inpatient or outpatient experiences, and more.

The goals of the Advisory Council are to:

  • Identify patient and family needs and concerns.
  • Provide feedback on current systems and processes in the hospital.
  • Generate new ideas to improve the standard of care.
  • Act as catalysts and advocates to integrate patient-centered care across the institution.

How Can I Become Involved?

For additional information about the Patient and Family Advisory Council, or to inquire about becoming an advisor, please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.

Interested in joining the PFAC?
Submit an application.

Accessible by boat and car, we pride ourselves on delivering high quality inpatient care, emergency services and outpatient services for routine and diagnostic testing. River Family Health Center offers a variety of primary care services, on premise, for the entire family. Our Ambulatory Surgical Unit offers same day surgery on an outpatient basis for a number of specialties. River Hospital Convenient Care offers same day non-emergency appointments

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4 Fuller Street
Alexandria Bay, NY

315-482-2511