Patient Financial Services

River Hospital is driven by the mission of caring for patients 24 hours a day, seven days a week and assisting in providing financial assistance to meet those healthcare needs. River Hospital is committed to going beyond just treating patients in their time of need. We are improving the health of the River Communities through outreach programs that provide not only health education, but also access to affordable care. 

At River Hospital, no one will be denied access to services due to inability to pay.

River Hospital is pleased to offer a Financial Counselor to assist our uninsured/underinsured patients in arranging appointments for Facilitated Enrollment Program to determine alternative options for health care coverage.

River Hospital has joined forces with United Healthcare, Fidelis and MVP Healthcare to help uninsured/underinsured patients apply for Medicaid, Family Health Plus, and Child Health Plus, without the need to travel out of the community. A facilitated enroller will be available to answer eligibility questions, help families gather needed documentation, and will complete a Medicaid, Family Health Plus, or Child Health Plus application for anyone. The application will be submitted by the Facilitated Enrollment Specialist, eliminating the need for our patients to travel outside our area for impersonal appointments, in an effort to obtain assistance in meeting healthcare costs. Normally a preliminary eligibility screening can be completed at the appointment to facilitate processing the River Care application for reduction of any recent and future River Hospital bills.

Anyone interested in scheduling an appointment should contact River Hospital's Patient Accounting Office at (315) 482-1235. You will receive instructions about what information to bring to the appointment. Any uninsured/underinsured members of the community are encouraged to schedule an appointment regardless of current outstanding bills or medical need. There is no cost to apply. Take this opportunity to gain peace of mind.

River Hospital is committed to offer Patients Financial Options and Satisfaction!

River Hospital asks all patients to pay balances in full within 30 days of service, but understands that this is sometimes not financially possible.

River Hospital is pleased to offer several solutions to our patients to resolve their balances with individualized solutions.

River Hospital is pleased to offer facilitated enrollment into a health plan by collaborating with three area insurance companies and their agents. These enrollment specialists from MVP, United Healthcare and Fidelis are able to assist patients in enrolling in health care coverage through the marketplace. In many instances, the enrollment specialists can find free or low cost insurance plans that can include retroactive health coverage to satisfy outstanding balances. If you would like to schedule an appointment for Facilitated Enrollment see the contact information below.

Fidelis Care
Esmeliza Garcia
Health Benefit Representative
101 East Main Street
Gouverneur, NY 13642
Cell: 347-624-8279
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

United Healthcare
Sara Klopotowski
Facilitated Enroller
237 State Street
Watertown, NY 13601
Cell: 315-783-3801
Fax: 855-541-8025
Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

Macie Schell
Facilitated Enroller
237 State Street
Watertown, NY 13601
Cell: 315-767-6413
Fax: 855-541-8025
Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

MVP Health Care
Kelly Bragger-Monteith
Professional, Individual Product Advisor
421 Broad Street, Suite #13, 4th Floor
Utica, NY 13501
Office: 315-765-5110
Cell: 315-783-7599
Fax: 315-736-7002
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

River Hospital also offers financing options for patients whom are eligible through AccessOne. Financing options are available to any patient whom has not been in a bad debt status within the last 12 months without a credit check. Financing allows patients to establish affordable payment plans spanning 12 months to 60 months to satisfy patient responsibilities. These options allow for affordable options and more time to pay without a credit check. We simply ask for an initial $25.00 good faith payment and timely monthly payments. To enroll, simply call (315)482-1235.

River Hospital offers the River Care Program to anyone that meets certain guidelines as outlined by current year Federal Poverty level guidelines. River Care is offered to anyone whom has a household income up to 300% of the Federal Poverty Level Guidelines for the year in which they apply. To determine your FPL percentage, please use the link below:

Poverty Guidelines | ASPE (hhs.gov)

We understand hard times and are committed to making services at River Hospital affordable for all. We are pleased to offer a sliding fee schedule based upon income and Hardship contracts to those in need regardless of income.

Financial Counseling Services/Financial Aid is available if you are unable to pay your bill or feel you meet the guidelines above. To ask any questions you may call the Patient Financial Counselor directly at 315-482-1235.