Patient Financial Services

At River Hospital, we are driven by the our mission of delivering vital, patient-centered healthcare, ensuring access to compassionate, comprehensive health and wellness for our North Country Community. River Hospital is committed to going beyond just treating patients in their time of need. We are improving the health of the River Communities through outreach programs that provide not only health education, but also access to affordable care.

At River Hospital, no one will be denied access to services due to inability to pay.

River Hospital is pleased to offer financial counseling to assist uninsured and underinsured patients with arranging appointments for Facilitated Enrollment to determine all available options for health care coverage.

River Hospital collaborates with many insurance plans, including United Healthcare, Excellus BCBS, Fidelis and MVP Healthcare to assist uninsured and underinsured patients apply for healthcare coverage through NY State of Health, also known as the NY Exchange or Marketplace. A facilitated enroller will be available to answer eligibility questions, help families gather needed documentation, and will complete a NY State of Health application for anyone. The application will be submitted by the Facilitated Enrollment Specialist.

In many instances, the enrollment specialists can find free or low cost insurance plans that can include retroactive health coverage to satisfy outstanding balances. If you would like to schedule an appointment for Facilitated Enrollment see the contact information below.  Any uninsured/underinsured members of the community are encouraged to schedule an appointment regardless of current outstanding bills or medical need. There is no cost to apply. Take this opportunity to gain peace of mind.

Fidelis Care
Chelsea Rowsam
Certified Application Counselor, Marketing
Cell: 315-383-9686
Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

United Healthcare
Sara Klopotowski
Facilitated Enroller
237 State Street
Watertown, NY 13601
Cell: 315-783-3801
Fax: 855-541-8025
Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

Macie Schell
Facilitated Enroller
237 State Street
Watertown, NY 13601
Cell: 315-767-6413
Fax: 855-541-8025
Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

MVP Health Care
Kelly Bragger-Monteith
Professional, Individual Product Advisor
421 Broad Street, Suite #13, 4th Floor
Utica, NY 13501
Office: 315-765-5110
Cell: 315-783-7599
Fax: 315-736-7002
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

River Hospital is committed to offering patients financial options and satisfaction

River Hospital asks all patients to pay balances in full within 30 days of service, but understands that this is sometimes not financially possible.

River Hospital is pleased to offer several solutions to our patients to resolve their balances with individualized solutions.

River Hospital also offers financing options for patients who are eligible through AccessOne. Financing options are available without a credit check to any patient who has not been in a bad debt status within the last 12 months. Financing allows patients to establish affordable payment plans spanning 12 months to 60 months to satisfy patient responsibilities. These options allow for affordable options and more time to pay without a credit check. We simply ask for an initial $25.00 good faith payment and timely monthly payments. To enroll, simply call (315)482-1235.

River Hospital offers the River Care Program to anyone that meets certain guidelines as outlined by current year Federal Poverty level guidelines. River Care is offered to anyone whom has a household income up to 400% of the Federal Poverty Level Guidelines for the year in which they apply. To determine your FPL percentage, please use the link below:

Poverty Guidelines | ASPE (hhs.gov)

We understand hard times and are committed to making services at River Hospital affordable for all. We are pleased to offer a sliding fee schedule based upon income and Hardship contracts to those in need regardless of income.

Financial Counseling Services/Financial Aid is available if you are unable to pay your bill or feel you meet the guidelines above. To ask any questions you may call the Patient Financial Counselor directly at 315-482-1235.