Patient Financial Services

Financial Assistance

River Hospital is driven by the mission of caring for patients 24 hours a day, seven days a week and assisting in providing financial assistance to meet those healthcare needs. River Hospital is committed to going beyond just treating patients in their time of need. We are improving the health of the River Communities through outreach programs that provide not only health education, but also access to affordable care. 

At River Hospital we are pleased to offer a Financial Counselor to assist our uninsured/underinsured patients in arranging appointments for Facilitated Enrollment Program to determine alternative options for health care coverage.

River Hospital has joined forces with United Healthcare, Fidelis and MVP Healthcare to help uninsured/underinsured patients apply for Medicaid, Family Health Plus, and Child Health Plus, without the need to travel out of the community. A facilitated enroller will be available to answer eligibility questions, help families gather needed documentation, and will complete a Medicaid, Family Health Plus, or Child Health Plus application for anyone. The application will be submitted by the Facilitated Enrollment Specialist, eliminating the need for our patients to travel outside our area for impersonal appointments, in an effort to obtain assistance in meeting healthcare costs. Normally a preliminary eligibility screening can be completed at the appointment to facilitate processing the River Care application for reduction of any recent and future River Hospital bills.

Anyone interested in scheduling an appointment should contact River Hospital's Patient Accounting Office at (315) 482-1230. You will receive instructions about what information to bring to the appointment. Any uninsured/underinsured members of the community are encouraged to schedule an appointment regardless of current outstanding bills or medical need. There is no cost to apply. Take this opportunity to gain peace of mind.

Online Bill Pay

You are now able to pay your bill online.

You may also call 315.482.1230 for assistance.

Hospital Pricing

River Hospital Delivers Transparency in Pricing and Network Affiliations.

In compliance with State Law, River Hospital and Clinics will provide a list of prices to each patient or community patient upon request.
More Information

River Charity Care program

River Hospital asks all patients to pay balances in full within 30 days of service, but understands that this is sometimes not financially possible. In this case, patients are requested to contact the Patient Accounting Office at (315)482-1230 to make repayment arrangements on any outstanding accounts. If full payment is not received and a repayment agreement is not maintaining, River Hospital will be have no choice but to pursue further collection efforts. PLEASE NOTE: If you currently have a repayment agreement on one or more accounts and new charges are accrued it is necessary to contact the Patient Financial Counselor as the new charges are NOT automatically added to the current repayment arrangements.

Financial Counseling Services/Financial Aid is available if you are unable to pay your bill or feel you meet the guidelines above. To ask any questions you may call the Patient Financial Counselor directly at 315-482-1230. No one will be denied access to services due to inability to pay.

Accessible by boat and car, we pride ourselves on delivering high quality inpatient care, emergency services and outpatient services for routine and diagnostic testing. River Family Health Center offers a variety of primary care services, on premise, for the entire family. Our Ambulatory Surgical Unit offers same day surgery on an outpatient basis for a number of specialties. River Hospital Convenient Care offers same day non-emergency appointments

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4 Fuller Street
Alexandria Bay, NY