COVID-19 Resources

  • Safety Measures

    RH safety social ad June 2020

  • Visitation and Screening Guidelines

    Beginning Wednesday August 5, 2020, River Hospital will be allowing one or two scheduled visitors per day 18 years of age or older to visit patients on the Acute/Swing Bed Unit, the Emergency Department and in the Ambulatory Surgery Unit by prior arrangement with Nursing Staff. Visitors will be screened for temperatures and COVID19-related symptoms and issued masks and appropriate personal protective equipment as determined by the facility based upon CDC Guidelines and the Department of Health Recommendations.  Education for visitors on appropriate hand hygiene and mask wearing will be provided.

    Visitors must enter the facility using the main hospital entrance. Screener will be provided a list of scheduled visitors each day. Screener will call Acute/Swing Bed Unit to notify staff of visitor arrival.  Visitor will only be permitted to go directly to the nurses’ station to sign in prior to entering the patient’s room. Visitor must stay in the patient’s room and wear their mask the entire visit. After the visit, they will sign out at the nurses’ station, and then directly leave the hospital.

    A log of visitors will be maintained with the Patient Access Staff at the front entrance of the Hospital. ED visitor times will be logged by the screener. Acute/Swing Bed Unit and ASU visitor times will be logged on their respective units.

    To ensure the safety of our patients, staff and visitors, River Hospital will ensure that:

    • All visitors must be greater than 18 years of age except in rare exceptions as determined by the hospital.
    • Visits must be scheduled and are limited to four hours per day per patient.  These hours may be decreased depending on the patient’s status and condition.  The total time for all visitors cannot exceed the four-hour maximum, unless otherwise authorized by the hospital.
    • Visitors are limited to one person at a time unless at hospital’s discretion a limited number of additional persons are determined to be appropriate to allow at the bedside.
    • Once in the facility, visitors must remain in the patient’s room throughout the visit except when directed by hospital staff to leave during aerosol-generating procedures or other procedures during which visitors are usually asked to leave.
    • Patients undergoing same day procedures may be accompanied to the facility by a companion and that companion may remain with the patient through the initial intake process; and may rejoin the patient for the discharge process. These visitors will be logged in and out on a log kept by ASU staff.
    • Visitors may not be present during procedures and recovery room except for pediatrics, childbirth, and patients with an intellectual, developmental, or other cognitive disability.
    • Visitors must wear appropriate personal protective equipment as recommended by the Department and the Centers for Disease Control and Prevention.  Visitors who fail to wear a face mask and other PPE will be asked to leave the facility.

    Exceptions are still in effect from the initial guidance issued by the Department of Health to allow visitation under the following instances:

    • The support person is essential in assisting with the care of the patient.  Two support persons may be designated, but only one can be present at a time.
    • End of life situations, patient/family members may designate two support persons, but only one can be present at any time.  The only exception being if the end of life patient is the parent of a minor child, then one adult and the minor child may be present at the bedside.
    • Legal representation is required.


  • Resource Line

    We know that many members of the River Communities have questions about the current COVID-19 pandemic. And we are here for you. River Hospital has set-up a Resource Line to call with questions or concerns about COVID-19. This phone is staffed by a Registered Nurse, ready to answer your questions. The Resource Line is also an opportunity to get screened for COVID-19 to determine if a test is required.

    River Hospital does not offer Rapid COVID-19 Testing. River Hospital is not a NY State Testing Site, however, for patients seeking medical care in Convenient Care and the Emergency Department we do offer testing if medically necessary. By appointment only, we are offering send-out testing for pre-operative patients of River Hospital as well as Phase II Community Residents.

    If you have any questions regarding COVID-19 or testing, please call River Hospital's Resource Line at 315.482.1299

  • Billing and Insurance

    During the COVID-19 pandemic, River Hospital remains sensitive to our community’s needs. We will be offering multiple solutions to assist our patients with balances by offering extended time to pay, hardship contracts and additional Financial Counseling resources during this time. Please feel free to email us at This email address is being protected from spambots. You need JavaScript enabled to view it. for more information.

    Additionally, we remind all of our patients of the existing order issued by NYS Governor Cuomo mandating that insurance companies cannot apply any patient cost sharing for telehealth services received during the Public Health Emergency. Please click the link below for more information.


  • FAQ's

    As River Hospital prepares to meet the needs of our community, the public is encouraged to take the necessary precautions to limit the exposure of the virus. COVID-19 is mainly spread person to person, by close proximity – within 6 feet of an infected person – or possibly by touching contaminated objects or surfaces and then touching your face.

    Recommendations include:

    • Avoiding close contact with people who are ill.
    • Wash your hands regularly for 20 seconds with soap and water or alcohol sanitizer if soap and water is not available.
    • Avoid touching your face with unwashed hands, cover coughs and sneezes.
    • Disinfect surfaces like doorknobs, tables and handrails regularly.

    Stay home if you are feeling sick or if you have a sick family member in the home

    You can help stop the spread of COVID-19 by knowing the signs and symptoms:

    • Fever
    • Cough
    • Shortness of breath

    Seek medical advice if you develop symptoms and have been in close contact with a person known to have COVID-19, or live in or have recently traveled from an area with the ongoing spread of the virus.

    Call ahead before you go the doctor’s office or emergency room.  Make sure to tell them about your recent travel and your symptoms.

Accessible by boat and car, we pride ourselves on delivering high quality inpatient care, emergency services and outpatient services for routine and diagnostic testing. River Family Health Center offers a variety of primary care services, on premise, for the entire family. Our Ambulatory Surgical Unit offers same day surgery on an outpatient basis for a number of specialties. River Hospital Convenient Care offers same day non-emergency appointments

Stay Informed!

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4 Fuller Street
Alexandria Bay, NY