COVID-19 Resources

  • Safety Measures

    RH safety social ad June 2020

  • Visitation and Screening Guidelines

    In our effort to protect our patients, their families, and our staff, we have implemented the following visitation protocol as directed from the Department of Health.

    All visitors will stop at the main entrance at the first floor entrance to be screened for symptoms and/or exposure to COVID 19. Any positive screens will not be allowed to visit, and may be re-directed for further assessment. All others will be given a procedure mask to be worn at all times.

    The Inpatient Unit will suspend all visitations, only allowing one support person with exceptions that are medically necessary. Examples would be:

    1.      The support person is essential in assisting with the care of the patient. Two support persons may be designated, but only one may be present at a time.

    2.      End-of-life situations, patient/family members may designate two support persons, but only one can be present at any time. The only exception being if the end of life patient is the parent of a minor child, then one adult and the minor child may be present at the bedside.

    3.      Legal representation if required.

    Families and friends of the patient will be encouraged to utilize other forms of communication, such as cell phones or video chats. Persons identified as care partners may call for updates to the nurses’ station.

    The Emergency Department will also suspend visitors to the patient with the exceptions above, and also with consideration to the following:

    1.      Patients under the age of 18. Only one support person will be identified and allowed in the room.

    2.      Patients that have difficulty communicating or explaining their needs, have developmental disabilities, or have cognitive impairment, and may need emotional support may have one support person at bedside.

    One support person will be identified and restrictions explained upon arrival. Support persons will wear a mask at all times in the facility, practice scrupulous hand hygiene and remain in the patients room except when entering or exiting the facility.

    The number of support persons will always be only one, and will be the same person. Multiple visitors will not be allowed to rotate through, one at a time. 

    Upon entry to any River Hospital facility, patients can expect screening to include a temperature check prior to entering the Hospital. Those patients also experiencingrespiratory symptoms will be directed to put on a mask and sanitize their hands.

    Patients will be asked a series of questions regarding their symptoms, to include recent travel consistent with current CDC and Department of Health guidelines.  River Hospital’s healthcare professionals will then work closely with the Public Health professionals to follow the necessary protocols should COVID-19 screenings be advised.


  • Resource Line

    We know that many members of the River Communities have questions about the current COVID-19 pandemic. And we are here for you. River Hospital has set-up a Resource Line to call with questions or concerns about COVID-19. This phone is staffed by a Registered Nurse, ready to answer your questions. The Resource Line is also an opportunity to get screened for COVID-19 to determine if a test is required.

    If you have any questions regarding COVID-19, please call River Hospital's Resource Line at 315.482.1299

  • Billing and Insurance

    During the COVID-19 pandemic, River Hospital remains sensitive to our community’s needs. We will be offering multiple solutions to assist our patients with balances by offering extended time to pay, hardship contracts and additional Financial Counseling resources during this time. Please feel free to email us at This email address is being protected from spambots. You need JavaScript enabled to view it. for more information.

    Additionally, we remind all of our patients of the existing order issued by NYS Governor Cuomo mandating that insurance companies cannot apply any patient cost sharing for telehealth services received during the Public Health Emergency. Please click the link below for more information.


  • FAQ's

    As River Hospital prepares to meet the needs of our community, the public is encouraged to take the necessary precautions to limit the exposure of the virus. COVID-19 is mainly spread person to person, by close proximity – within 6 feet of an infected person – or possibly by touching contaminated objects or surfaces and then touching your face.

    Recommendations include:

    • Avoiding close contact with people who are ill.
    • Wash your hands regularly for 20 seconds with soap and water or alcohol sanitizer if soap and water is not available.
    • Avoid touching your face with unwashed hands, cover coughs and sneezes.
    • Disinfect surfaces like doorknobs, tables and handrails regularly.

    Stay home if you are feeling sick or if you have a sick family member in the home

    You can help stop the spread of COVID-19 by knowing the signs and symptoms:

    • Fever
    • Cough
    • Shortness of breath

    Seek medical advice if you develop symptoms and have been in close contact with a person known to have COVID-19, or live in or have recently traveled from an area with the ongoing spread of the virus.

    Call ahead before you go the doctor’s office or emergency room.  Make sure to tell them about your recent travel and your symptoms.

Accessible by boat and car, we pride ourselves on delivering high quality inpatient care, emergency services and outpatient services for routine and diagnostic testing. River Family Health Center offers a variety of primary care services, on premise, for the entire family. Our Ambulatory Surgical Unit offers same day surgery on an outpatient basis for a number of specialties. River Hospital Convenient Care offers same day non-emergency appointments

Stay Informed!

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4 Fuller Street
Alexandria Bay, NY