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River Hospital's Response to COVID-19

If you have questions on COVID-19, please call River Hospital's Resource Line at 315.482.1299

As of March 27, 2019, patients can expect screening including a temperature check prior to entering the hospital. 

In an effort to ensure the safety of all hospital patients, visitors and employees, and at the direction of the Department of Health (DOH) as of March 18, 2020, River Hospital has instituted the following visitor restrictions and COVID-19 screening protocols.

VISITATION:

The Inpatient Unit has suspended all visitation, allowing only visitors that are medically necessary to the patient. Exceptions would include:

  • The visitor is essential in assisting with the care of the patient
  • End-of-life situations when family members should be allowed to be present for the comfort of the patient and each other
  • Legal representation if required

The Emergency Department has also suspended all visitation, allowing only visitors that are medically necessary to the patient as indicated above, and also with consideration to the following:

  • Patient under the age of 18 may have one parent present
  • Patients that have difficulty communicating or explaining their needs
  • Patients that may need emotional support
  • One visitor will be allowed for patients at the discretion of the Emergency Department Charge Nurse

Any visitor meeting these exceptions will be screened for symptoms or potential exposure to COVID-19.

SCREENING:

Upon entry to any River Hospital facility, patients experiencing respiratory symptoms will be directed to put on a mask and sanitize their hands.

The individual will be asked a series of questions regarding their symptoms, to include recent travel consistent with current CDC and Department of Health guidelines.  River Hospital’s healthcare professionals will then work closely with the Public Health professionals to follow the necessary protocols should COVID-19 screenings be advised.

PUBLIC PRECAUTIONS:

As River Hospital prepares to meet the needs of our community, the public is encouraged to take the necessary precautions to limit the exposure of the virus. COVID-19 is mainly spread person to person, by close proximity – within 6 feet of an infected person – or possibly by touching contaminated objects or surfaces and then touching your face.

Recommendations include:

  • Avoiding close contact with people who are ill.
  • Wash your hands regularly for 20 seconds with soap and water or alcohol sanitizer if soap and water is not available.
  • Avoid touching your face with unwashed hands, cover coughs and sneezes.
  • Disinfect surfaces like doorknobs, tables and handrails regularly.
  • Stay home if you are feeling sick or if you have a sick family member in the home

You can help stop the spread of COVID-19 by knowing the signs and symptoms:

  • Fever
  • Cough
  • Shortness of breath

Seek medical advice if you develop symptoms and have been in close contact with a person known to have COVID-19, or live in or have recently traveled from an area with the ongoing spread of the virus.

Call ahead before you go the doctor’s office or emergency room.  Make sure to tell them about your recent travel and your symptoms.


Accessible by boat and car, we pride ourselves on delivering high quality inpatient care, emergency services and outpatient services for routine and diagnostic testing. River Family Health Center offers a variety of primary care services, on premise, for the entire family. Our Ambulatory Surgical Unit offers same day surgery on an outpatient basis for a number of specialties. River Hospital Convenient Care offers same day non-emergency appointments

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4 Fuller Street
Alexandria Bay, NY

315-482-2511